Privacy Policy

TRANSCAL HOLDINGS LTD

(Company number SC 339567) and subsidiary companies.

Registered office: Firth Road, Houstoun Industrial Estate, Livingston, EH54 5DJ

PRIVACY POLICY

1.WHAT IS THIS PRIVACY POLICY FOR?

This privacy policy is for this website www.transcal.co.uk and more generally sets out details of what data we collect during the operation of our business and how we use that data while respecting personal privacy.

The policy sets out the different areas where personal privacy is concerned and outlines the obligations & requirements of Transcal, users of the website and website owners. Furthermore, the way Transcal processes, stores and protects personal data and information, generally and through use of its website will also be detailed within this policy.

2.PERSONAL INFORMATION

Personal data means any information that can be used to identify directly or indirectly a specific individual.

You are not required to provide Transcal the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.

We may collect personal data from a variety of sources. This includes:

Personal data you give us directly,
Personal data we collect automatically, and
Personal data we collect from other sources.

Certain categories of personal data, such as race, ethnicity, religion, health, sexuality or biometric data are classified as “special categories of data” and benefit from additional protection under the European data protection legislation.

We limit the circumstances where we collect and process these special categories of data.

Transcal sometimes collects data related to your health. Transcal only collects and uses this personal data where you have provided us with your consent for us to do so. In some instances, you may have requested services or products that do not directly involve the collection of any special categories of data, but may imply or suggest your religion, health or other special categories of data.

3.How do we protect children’s privacy?

We understand the importance of taking extra precautions to protect the privacy and safety of children using Transcal products and services.

Transcal’s website is designed and intended for use by adults. Where our website is intended for use by a younger audience, we will obtain consent from the person with parental responsibility before we collect personal data where it is required by applicable laws and regulations (the age at which consent is necessary varies from Country to Country).

If you are a child under the age where parental consent is required in your Country, you should review the terms of this Privacy Notice with your parent or guardian to make sure you understand and accept them. If we discover that we have collected personal data from a child without consent from a parent or guardian where such consent should have been obtained, we will delete that personal data as soon as practical. Access to certain parts of the Transcal’s website and/or eligibility to receive prizes, samples or other rewards are generally limited to users over a certain age.

We sometimes use your personal data to carry out age verification checks and enforce any such age restrictions.

At specific times Transcal may ask you to provide us with personal information, including but not limited to your name and email address, in order for you to request a service (e.g. Literature request). You may choose not to provide us with this information.

4.THE WEBSITE

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

5.USE OF COOKIES

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Transcal’s Website uses cookies to assign identification to your individual browser. This identifies your browser, but not you, to our servers every time you visit our network. Cookies by themselves cannot be used to find out the identity of any user. Unless you voluntarily advise us, Transcal will never know who you are, even though we assign your browser a cookie.

The information gathered through the use of cookies, allows Transcal to offer a quality Internet service and easily accessible online content to our users, and catalogue traffic patterns throughout the web site in a manner that provides personal privacy protection.

We also keep track of your IP address to gather broad demographic information about you, such as your location and your Internet Service Provider. Transcal may also collect aggregate information on how our users are utilising the site. This might include information regarding traffic patterns through the site.

For more information on cookies and their use please visit http://www.aboutcookies.org

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

6.CONTACT & COMMUNICATION

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means a complete list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

7.EXTERNAL LINKS

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

8.SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

9.SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages; by default, some social media platforms shorten lengthy urls.

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Sharing of Data

Transcal will not disclose any of your personal information to a third party without your consent, unless we believe, in good faith, that the law requires it or that the rights or property of Transcal need to be protected.

People who receive our correspondence

We use our own system for delivering our email newsletters, run on our own servers. As noted above we make use of a tracking cookie to track the way our newsletters are read.

Every time you receive our email newsletter we will include a link to enable you to unsubscribe should you wish to stop receiving them. We honour such requests.

People who call our offices

If you call our office, we will already have your information stored in our customer database. We may use this information to verify your identity before helping with your enquiry. We will update our records with details of your query and how it was resolved.

If you call our sales line, we will ask for the minimal information we need to provide any information relating to your call. The details will be stored in our CRM for the purposes of following up with you further to the discussion; if you become a customer your details will be stored in our support database.

People who we email

Any emails we receive are stored locally on our computers within our email client. Access to them is protected via Windows User accounts and we also use Windows Encryption. We also scan the email for viruses when it arrives on our servers and again before it is delivered to our local computers.

Employee data

When someone joins our team, we will only collect and ask for personal information that is required for being an employee. We will keep these records during your employment and for up to 6 years after termination of your employment. We will also keep your payroll records up to 7 years. If we record working time records, we retain these for 2 years and any immigration check information for 2 years. All the information will be stored, within our systems, securely.

Recruitment

If you send us application forms or your CV, we will keep the information for as long as we’re considering your application. If you become an employee, the information will be added to your personnel file and kept in line with our policy on keeping employee records. If your application is unsuccessful we will delete the information after 6 months unless you consent to us retaining them for any longer (for example for any future opportunities). All the information will be stored, within our systems, securely.

Retention

Unless stated elsewhere in this document or in our terms of services we only store the data necessary to provide the services we provide to you. We will keep this data for as long as it is lawful for us to do so (this may be for as long as you are a customer or because of a legal obligation to retain the information, whichever is the longest). Please note that all the information you provide to Transcal will be stored and processed in the United Kingdom.

Third party processors

The only third-party processor we use is our accountants who are provided with minimal contact information for the purposes of managing our business accounts. They only use the data within their systems for this purpose and will not use your data for any other purpose.

Your rights

Under current data protection legislation in the UK, you have rights as an individual which you can exercise in relation to the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website: https://ico.org.uk/for-the-public/

18.1. Complaints

If you want to make a complaint about the way we are processing your data, you can contact us, using the contact details below. You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/concerns

18.2. How to withdraw consent and object to processing

Where we are processing your data and needed to ask your permission to do so, you are able to withdraw your consent at any time. If you wish to stop receiving our marketing emails you can do so, by clicking on the “unsubscribe” link at the bottom or the email. Otherwise, you can contact us, using the contact details below.

If you wish to raise concerns about the way we are processing your data and would like to raise an objection, then please contact at the address below with your concerns.

18.3.Keeping your data up to date

It is important that any of your data that we process is kept up to date. We will from time to time ask you to verify your contact details but if you wish to update any information we hold about you, please contact us using the contact details below.

18.4. Erasure of your data (the “right to be forgotten”)

Under some circumstances you may request us to delete your data from our systems. Where this is possible (e.g. we don’t have any legal purpose for continuing to process your data) we will erase it from our systems.

If you wish to exercise your right to be forgotten by our services, please contact us via the contact details below.

18.5. Portability

Your right to portability allows you to request a machine-readable export of the data you supplied to us and associated service logs (where we store them). Please contact us, using the contact details below.

18.6. Access to your data

You have the right to ask us about what data we hold about you, how we process it and provide you with a copy of the information, free of charge and within one month of your request.

To make a request for any personal information we hold and process about you, we would prefer it if you could put it in writing or in an email to the addresses below. We will need to verify your identity before providing the information and where necessary may contact you further to ensure we understand what data you are requesting.

Disclosure of information

We do not share any personal data with any third parties unless it is lawful for us to do so or if we are required by law to do so.

More information

For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk

How to contact us

If you have any questions about how we collect and use your information not covered in this privacy policy, or if you wish to speak to someone about our approach to data protection and privacy, please contact:

Data Protection Manager, Transcal, Firth Road, Houstoun Industrial Estate, Livingston EH54 5DJ

Changes to our privacy policy

We may change or update elements of this privacy policy from time to time or as required by law. This will be advised to you.

Version Control

Version 2.1 (Last edited 25/05/2018) Edited & customised by: Transcal Ltd, Firth Road, Houstoun Industrial Estate, Livingston EH54 5DJ.

Resources & Further Information